24/7 support without the headcount.
Multi-channel customer support with knowledge base
$ npx seclaw add customer-service --key YOUR_TOKENWhat this looks like in Telegram
seclaw
New inquiry from john@acme.com Intent: Password reset (FAQ match: 94%) Language: English Priority: Normal Draft reply: "Hi John, you can reset your password at dashboard.example.com/reset. Enter your email and follow the link. If you don't receive it within 5 minutes, check your spam folder." [Approve] [Reject] [Edit]
You
Approve
seclaw
Sent! Logged to inquiries/2025-02-14/john-acme.md Today: 12 inquiries, 10 resolved, avg response: 8 min
— Customer Service
Monitor Gmail for new customer inquiries
Daily summary: inquiries by category, response times
Check for unanswered inquiries older than 4 hours
Monitor inbox (30m) --> Classify intent --> Draft from knowledge base --> [Approve] --> Send Daily summary --> Aggregate stats --> Category breakdown --> Response times --> Telegram
Intent classification
FAQ, appointment, complaint, review, escalation
Knowledge base replies
Drafts from your FAQ and service docs
Approval required
Every reply needs Telegram approval
Multi-language
Detects language and responds accordingly
Escalation rules
Auto-escalates based on configurable rules
Response tracking
Flags unanswered inquiries after 4 hours
OpenClaw proved the demand — 68K+ GitHub stars. But it ships with zero container isolation: API keys exposed to every MCP container, your home directory mounted to root-privileged processes, port 5678 open with no auth.
Every seclaw template runs in Docker with hard guardrails — no root, no host access, no exposed ports. Security enforced at runtime, not in the system prompt.
Purchase at seclawai.com/templates/customer-service
Run npx seclaw add customer-service --key YOUR_TOKEN
Connect Gmail via npx seclaw integrations
Add your FAQ at /shared/knowledge/faq.md
Message your bot on Telegram to get started
$79 one-time. No subscription. Self-hosted.
npx seclaw add customer-service --key YOUR_TOKEN