“24/7 support without the headcount.”
Multi-channel customer support with knowledge base
$79
one-time payment
npx seclaw add customer-service --key YOUR_TOKENWhat it does
Monitor Gmail for new customer inquiries
Daily summary: inquiries by category, response times
Check for unanswered inquiries older than 4 hours
How it works
Monitor inbox (30m) --> Classify intent --> Draft from knowledge base --> [Approve] --> Send Daily summary --> Aggregate stats --> Category breakdown --> Response times --> Telegram
Ready to automate?
Customer Service — $79, one-time. No subscription.
Key features
Intent classification
FAQ, appointment, complaint, review, escalation
Knowledge base replies
Drafts from your FAQ and service docs
Approval required
Every reply needs Telegram approval
Multi-language
Detects language and responds accordingly
Escalation rules
Auto-escalates based on configurable rules
Response tracking
Flags unanswered inquiries after 4 hours
Setup
Purchase at seclawai.com/templates/customer-service
Run npx seclaw add customer-service --key YOUR_TOKEN
Connect Gmail via npx seclaw integrations
Add your FAQ at /shared/knowledge/faq.md
Message your bot on Telegram to get started
File structure
/shared/knowledge/faq.md -- frequently asked questions /shared/knowledge/services.md -- service descriptions /shared/templates/responses/ -- response templates /shared/logs/inquiries/ -- inquiry log with status /shared/config/escalation.md -- escalation rules
$79 one-time. No subscription. Self-hosted. Your data stays yours.
npx seclaw add customer-service --key YOUR_TOKEN